QUESTION: I’m having trouble with my team and am experiencing some turnover. What have you seen work well with your clients?
ANSWER: The most important thing with any team- COMMUNICATION! Having your employees understand the pay limits and Levels is necessary, but it’s your job to really find out what’s important to each person and what drives them (and this changes constantly so it’s a consistent conversation). What motivates some doesn’t always motivate everyone so it’s impossible to build that exact pay/level structure for everyone… For example, some like the comfort of salaries while others rather be paid for exactly the time they put in. Some just want a side gig and are happy with flexibility, while others want to open their own gym. You’ll want to meet with your team to see where they stand in life because our values constantly change, and at the end of the day it’s all about helping them reach their individual goal. If they want to own their own gym, get them involved on the business side, have them attend all meetings, and maybe partner with them to open a facility (or at least nurture the relationship so they don’t open next door!)… Also, I’ve noticed the guys that consistently have interns feel more confident and comfortable with the inevitable turnover (because they consistently see talent that they don’t necessarily hire). The guys that don’t have an intern program are always scrambling to hire and feel the pressure because they’re in desperate need at the time. It’s so important to have that bullpen!